Refund policy

Every item is printed to order. Nothing sold here is pre-made or held in stock — your garment is produced specifically for you after you place your order. Because production begins almost immediately, we are not able to accept returns or exchanges for change of mind, or where the wrong size or color was selected.

A size guide with exact measurements appears on every product page. Please check it before ordering.

What we replace or refund

We will replace or refund your order at no cost to you if the item arrives:

Misprinted, or printed with the wrong design
Materially defective or damaged
Damaged in transit
As the wrong item, size or color compared with your order confirmation

How to make a claim

Email quinnbeekman@gmail.com within 30 days of delivery and include:

Your order number
Clear photographs showing the problem
A photograph of the garment's neck label, where relevant

Claims raised more than 30 days after delivery cannot be accepted. Photographs are required — we are unable to assess a claim without them.

Approved claims are resolved with a free replacement or a refund to your original payment method, at our discretion. You will not be asked to ship the item back, and there is no return address for unsolicited returns. Items posted back to us without an approved claim cannot be accepted, refunded, or returned to you.

What is not considered a defect

Measurements within 1 inch of the published size guide
Slight color variation between your screen and the printed garment
White garments appearing off-white rather than bright white — a property of the fabric, noted on every product page
Normal wear, or damage caused by washing contrary to the care instructions, alteration, or misuse

Cancellations and changes

Orders are sent to production almost immediately. You can cancel or amend an order only within 15 minutes of placing it, using the link in your order confirmation email or by emailing us straight away. After that window the order is in production and cannot be cancelled or changed, including the shipping address.

Incorrect addresses and unclaimed parcels

You are responsible for entering a complete and correct shipping address at checkout. Where a parcel is undeliverable, refused, or returned to sender because of an incorrect or incomplete address, we are unable to provide a free replacement or refund. We can arrange reshipment at your cost.

Refund timing

Once a claim is approved we will notify you and issue any refund to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since we confirmed your refund, please contact us.

Sale items and gift cards

Gift cards are non-refundable. Items bought on sale remain covered by the defect and damage terms above.

Your statutory rights

Nothing in this policy affects rights you have under the consumer law of your own country.

Customers in the European Union and United Kingdom: where you have a statutory right to cancel within 14 days of receiving your order, that right applies regardless of the terms above. To exercise it, email us within 14 days of delivery. Returned goods must be unworn, unwashed and in their original condition, and you are responsible for the cost of return postage unless the item was faulty or incorrectly supplied.